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Contact & delivery
Use the recipient's details for accurate delivery.
Payment
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This page does not collect or store card information. Card entry will open only through the approved secure payment gateway.
Before you order
Order policies
Shipping & delivery
Shipping fees are calculated at the final payment stage based on the delivery destination, parcel weight and available courier. International orders may be subject to customs duties, import taxes or local charges payable by the recipient. Delivery begins after successful payment and stock confirmation.
Returns & refunds
Opened or used food supplements, beverages and topical products cannot be returned for hygiene and safety reasons. Incorrect, damaged or defective items must be reported with the order number and clear supporting photos. Approved refunds are returned to the original payment method, subject to the payment provider's processing time and applicable consumer law.
Order changes & cancellations
Contact Bionex as soon as possible if an order needs to be changed or cancelled. A change or cancellation cannot be guaranteed after the order has entered packing or dispatch. Shipping, customs and transaction charges already incurred may be non-refundable.
Privacy & payment security
Contact and delivery information is used to process the order, provide support, meet legal requirements and arrange fulfilment. Payment-card information is processed by the approved payment provider and is not stored on this checkout page.